Gryscale Shipping Policy | Luxury Menswear

Last Updated: 11/10/2025

At Gryscale, we take pride in ensuring that every handcrafted piece reaches you safely and on time. Please read our shipping policy carefully before placing your order.

1. Order Processing

All orders are processed within 2–4 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You’ll receive an order confirmation email immediately after checkout and a dispatch update once your order is shipped.

2. Delivery Timeline

Domestic Orders (within India): 3–7 business days after dispatch.
International Orders: 10–15 business days depending on your country’s customs and courier service.
Delivery timelines are estimates and may vary due to unforeseen courier or weather delays.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and total order weight.
Free shipping may apply during promotional offers or on orders exceeding a certain value, as mentioned on our website.

4. Order Tracking

Once your order has been shipped, a tracking ID and courier details will be shared via email or WhatsApp.
You can use this tracking number to monitor your shipment’s progress directly on the courier’s website.

5. Packaging

Every Gryscale product is carefully packed in secure, tamper-proof boxes to protect against damage during transit.
For gifting orders, we offer premium packaging options — available at checkout.

6. Damaged, Lost, or Delayed Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.
We will initiate a replacement or refund after verifying the issue.
Gryscale is not liable for courier delays or lost parcels due to incorrect addresses provided by the customer. However, we will help coordinate with our logistics partner to resolve such cases.

7. International Shipping & Customs

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.
These charges are the customer’s responsibility and are not included in the order total.
Customs clearance may cause delays beyond our control.

8. Payment & Security

All payments, including shipping charges, are processed securely through Cashfree, our trusted payment partner.
Once an order is shipped, the shipping fee is non-refundable unless the shipment is lost or damaged in transit.

9. Contact Us

For shipping-related queries, please reach out to our support team:
📧 support@gryscale.com
📱 WhatsApp: +91 9091919149
Business Hours: Monday–Saturday, 10 AM – 6 PM (IST)